Refund policy

Due to the personalized and made-to-order nature of our items, all sales are final. We do not accept returns, refunds, or exchanges.

Please review all personalization details carefully before placing your order, as we are unable to make changes once production begins.

If your order arrives damaged or there is an error on our part, please contact us within 3 days of delivery at sofiaheirloomsembroidery@gmail.com with your order number and photos of the issue so we can make it right.