Shipping policy

All items are made to order and/or personalized with care. Please allow 2–4 weeks for processing before your order ships.

Processing time may vary depending on the item ordered, customization details, and current order volume. Some orders may ship sooner, but we ask that customers allow the full processing window before reaching out regarding shipment status.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that shipping times provided by the carrier are estimates only and are not guaranteed. Sofia Heirlooms is not responsible for carrier delays, lost, stolen, or delayed packages once an order has been marked as delivered.